I receive a warning message “Cannot Restore Purchase Now, Try again later.
Please contact us via email -> MarketInsiders@streaming-subscription.com with a screenshot/proof of the most recent subscription charge as well as the email address associated with your subscription.
I can sign in to the app but all the videos are locked.
Please try to restore the purchase.
Cannot sign into the app: Email address not found?
The app store does not require signing in or creating an account when purchasing a subscription. You’d want to restore the purchase by clicking on a locked video, then click on Already a Subscriber? Then Restore Purchase.
What if I have additional questions?
If you have any additional questions/concerns, please contact support via email at MarketInsiders@streaming-subscription.com
How do I update my billing information?
To update your billing information, ensure that you are signed into your account, select Dashboard -> Billing. Under the payment method section, click on Use Another Card. Input your card details, then save.
How do I change my Subscription Plan?
To change your subscription plan, navigate to Dashboard -> Billing -> Change Plan.
How do I cancel my subscription?
To cancel your subscription, sign in to your account. Click on Dashboard -> Billing -> Change Plan, then Cancel Membership (gray button). Confirm cancelation by clicking OK.
I am trying to sign in but it says my email does not exist. Why is that?
This could be a case where you made an error when signing up or you signed up using a different email. Please reach out to support via email at MarketInsiders@streaming-subscription.com to have the team assist.
I am getting an error message - Invalid Credentials when trying to sign in.
Please ensure that you are attempting to sign in via the correct website. Also, try resetting your password.
Here is a link to our Streaming Subscription website https://marketinsiders.app/
How do I sign in?
You can sign in to your account by clicking on the following link -> https://marketinsiders.app/ then click Sign In
I forgot my password, how do I reset it?
You can reset your password by clicking on the Forgot password? option on the sign-in page.
How do I change my password?
Click on Dashboard then Security. From there, go ahead and enter your current password and the password you'd like to change it to.
